Delivery & Terms & Conditions
Our minimum order is £10.00 and delivery is calculated according to order value for insurance purposes
On receipt of your delivery you will be asked to sign for your goods. Therefore any delivery addresses provided must always be occupied (unless we have agreed to deliver to a specific delivery agent).
3-7 working days for Mainland UK. 5-9 days for Europe, and 7-10 days for USA & Canada.
Unfortunately we can not offer you an exact time or date of delivery, however, you can track your delivery online.
Amansons Limited T/A En-Vie
Terms and Conditions of Business for Website Sales
This page (together with the terms set out in the “Our Service” page of our website) sets out the terms and conditions on which we supply the goods (“Goods”) listed on our website www.en-vie.co.uk (“our website”) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.
Please understand that if you do not wish to accept these terms and conditions, you will not be able to order any Goods from our site.
1. Information about us
1.1. www.en-vie.co.uk is a website operated by Amansons Limited (“we”). We are registered in England and Wales under company number 10288170 and with our trading address at Unit 2, 113 Wheelwright Lane, Coventry CV6 4HN.
2. Your Status
2.1. By placing an order through our website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts; and
2.1.2. you are a retail customer and are purchasing the Goods for your personal use and not for the purpose of retail, Wholesale customers must contact us directly for specific terms and conditions based on circumstances, please contact our area sales manager for further details by sending a short email to
3. How the contract is formed between you and us
3.1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by taking payment and delivering the Goods. The contract between us (“Contract”) will only be formed when we accept your payment or deliver the Goods (whichever is sooner).
3.2. The Contract will relate only to those Goods whose dispatch is confirmed in our delivery note. We will not be obliged to supply any other Goods other than the goods specified in your order.
4. Minimum order
4.1. No order will be accepted unless the total value of the order exceeds the £10.00 minimum order size current at the time of the order as specified. We may amend the minimum order size from time to time at our sole discretion.
5.1. All descriptions, photographs or illustrations contained in our catalogues or on our website are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract.
5.2. All Goods shown in our catalogues and on our website are imitation jewellery unless otherwise stated.
Gold and silver items are all UK hallmarked, and are clearly listed as, silver 925, gold 9ct, and gold 18k.
All items in our catalogues are also available to be made in precious metals and stones by special order, all items listed in our catalogues and website are stock items across our retailers and in UK warehoused stock.
6. Availability and delivery
6.1. Delivery details are set out on the “Our Service” page of our website. We shall endeavour to deliver your order within the delivery times specified on our website. However, any dates specified by us for delivery of the Goods are intended to be an estimate only and time for delivery shall not be of the essence.
6.2. You, or your representative, will be required to sign to accept delivery of the Goods.
6.3. If for any reason you fail to accept delivery of any of the Goods or if we are unable to deliver the Goods because you have not provided appropriate instructions or documents:
6.3.1. risk in the Goods shall pass to you (including for loss or damage caused by our negligence); and
6.3.2. the Goods shall be deemed to have been delivered; and
6.3.3. we may store the Goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
6.4. We may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the Contract.
7.1. The quantity of any consignment of Goods as recorded by us on despatch from our place of business shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
7.2. We shall not be liable for any non-delivery of Goods (even if caused by our negligence) unless you give written notice to us of the non-delivery within 14 days of the date when the Goods would in the ordinary course of events have been received.
7.3. Our liability for non-delivery of the Goods shall be limited to issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or refunding to you any payment which you have made to us for the Goods.
8. Risk and title
8.1. The Goods will be at your risk from the time of delivery or deemed delivery.
8.2. Ownership of the Goods will only pass to you when we receive full payment (in cleared funds) of all sums due in respect of:
8.2.1. the Goods, including delivery charges; and
8.2.2. all other sums which are or which become due to us from you.
9. Price and payment
9.1. The price of any Goods will be as quoted on our website from time to time, except in cases of obvious error.
9.2. These prices are exclusive of VAT and delivery costs, which will be added to the total amount due as set out in the delivery section of the “Our Service” page of our website.
9.3. Prices are liable to change at any time, but changes will not affect any orders which we have already accepted.
9.4. Our website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
9.5. Payment for all Goods must be by credit or debit card acceptable to us. We accept payment with most major credit and debit cards. Payment must be made at the time of the order or otherwise in accordance with such credit terms as we have expressly agreed with you. Where payment is made at the time of the order, we will not actually charge your credit or debit card until we dispatch your order.
9.6. If you fail to pay us any sum due pursuant to the Contract, we reserve the right to charge you interest on such sum from the due date for payment at the annual rate of 2% above the base lending rate from time to time of the Natwest Bank plc, accruing on a daily basis until payment is made, whether before or after any judgment.
10.1. We warrant that (subject to the other provisions of these terms and conditions) on delivery the Goods shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
10.2. We shall not be liable for a breach of the warranty in condition 10.1 unless:
10.2.1. the Goods are returned to us at your expense within 14 days of the date of delivery (we recommend that you use recorded delivery and keep your proof of postage); and
10.2.2. we determine in our reasonable discretion that the Goods are defective as a result of faulty materials or workmanship.
10.3. We shall not be liable for a breach of the warranty in condition 10.1 if:
10.3.1. the defect arises because you failed to follow our verbal or written instructions as to the storage, use or maintenance of the Goods or (if there are none) good practice; or
10.3.2. you alter or repair such Goods without our written consent.
10.4. We shall not be liable to you for any alleged loss, theft or damage of the Goods in transit unless this is notified to the carriers and ourselves immediately following delivery and, where it is alleged that the Goods are damaged, the Goods are returned to us in accordance with condition 10.2.1.
10.5. Subject to conditions 10.2, 10.3 and 10.4, if any of the Goods do not conform with the warranty in condition 10.1 we shall credit you with the price paid for such Goods.
10.6. If we comply with condition 10.5 we shall have no further liability for a breach of the warranty in condition 10.1 in respect of such Goods. In particular, but without limitation, we shall have no obligation to replace the Goods.
11. Refunds/Returns Policy
We hope your shopping experience with us exceeds your expectation and that you will be delighted with your purchase. Should you wish to return a product purchased from us, we will be happy to refund or exchange a product provided it is in the original condition. Returns must be made within 14 days time in original, undamaged packaging.
11.1. For hygiene reasons, we do not accept returns on worn earrings or body jewellery.
11.2. Our jewellery is imitation jewellery unless otherwise stated. Due to the nature of such jewellery and its low cost, it will go off colour over time, especially metal based jewellery. We shall not be liable to you for any imitation jewellery that has discoloured.
* please contact our Customer Service Team by sending us a short email: with your Name, Address and Customer Order No., along with a reason as to why you wish to return the goods. Upon receiving this we will send you a Returns Form for you to fill in and send to us with the Goods. Please note at this point in time we do not cover the cost of any returns.
Upon receipt of the goods we will refund you the the cost of your order. Refunds can only be made to the original card of purchase.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
To speak to a member of the team please email
If you purchase from a bundle offer or set of jewellery pieces but return one item from that bundle/set, the offer is then cancelled. Then full price applies to the item you have kept and you will be refunded the difference. For further information please email
*none of the above user conditions affect your statutory rights when goods are faulty, or not as described.
We recommend using a tracked service as we are not responsible for parcels on the way back to us.
Please include your Returns Form inside the package, indicating why you are returning the item and if you would like a refund or an exchange.
Please note: We do not yet offer freepost return labels.
please note that you are entitled to cancel your order if you so wish provided that you exercise your right no longer than 8 working days after the day on which you receive the products.
If you wish to exercise your right to cancel products after your order has already been dispatched please follow the procedure set out in our returns policy.
12. Limitation of liability
12.1. Except as set out in condition 10.1, and for the conditions implied by section 13 of the sale of Goods Act 1979 (as amended), all warranties, conditions and other terms implied by statute or common law are to the fullest extent permitted by law, excluded from each Contract.
12.2. Nothing in these terms and conditions excludes or limits our liability:
12.2.1. for death or personal injury caused by our negligence; or
12.2.2. under section 2(3), Consumer Protection Act 1987; or
12.2.3. for any matter which it would be illegal for us to exclude or attempt to exclude its liability; or
12.2.4. for fraud or fraudulent misrepresentation.
12.3. Subject to conditions 12.1 and 12.2:
12.3.1. OUR total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
12.3.2. WE shall not be liable to YOU for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
13. Export sales
13.1. If you order Goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
13.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
13.3. If you order Goods from our website for delivery outside the UK but within the European Union, we will require your VAT number, otherwise VAT will be charge at the current UK rate. VAT will not be charged on sales to countries outside the European Union, provided we receive evidence of export in a form satisfactory to us.
14. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Amansons Limited at the address set out in these terms and conditions or such other address as we notify to you. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
16. Transfer of rights and obligations
16.1. The contract between you and us is binding on you and us and on our respective successors and assigns.
16.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
17. Events outside our control
17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
18. Intellectual property and limited use of website material
18.1. The Buyer recognises and agrees that all copyright, database rights, trademarks and other intellectual property rights in all material and/or content of the Company's catalogues and its website is owned by the Company or its licensors and shall remain at all times vested in the Company or its licensors unless otherwise agreed by the Company or its licensors in writing.
18.2. Subject to conditions 17.3 and 17.4, the material and content inThe Company's catalogues and on its website is made available for the Buyer's own non-commercial use only and, in relation to website material, the Buyer may only download such material and content for the sole purpose of using the Company's website and to a single personal computer.
18.3. Except where otherwise stated, the Company permits the Buyer to use the photographic images of the Goods on the website to promote those Goods to its (the Buyer's) own customers (but for no other purpose) and provided that this permission is non-transferable and revocable by the Company at any time.
18.4. The reproduction or use of any photographic images of models (persons) is strictly forbidden.
19.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
19.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
19.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 14 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
21. Entire agreement
21.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
21.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
21.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other
party's only remedy shall be for breach of contract as provided in these terms and conditions.
22. Our right to vary these terms and conditions
22.1. We have the right to revise and amend these terms and conditions from time to time.
22.2. You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we accept your order (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
23. Law and jurisdiction
Contracts for the purchase of Goods through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
24. Content Posted by EN-VIE Independent Sales Representatives
EN-VIE Independent Sales Representatives are independent third party contractors of EN-VIE and are not otherwise affiliated with EN-VIE or any of EN-VIE’s parent companies, subsidiaries or affiliates (collectively “Affiliates”). EN-VIE is not responsible or liable for the statements, acts or omissions of EN-VIE Independent Sales Representatives, whether through or in connection with the EN-VIE WEBSITE or otherwise.
Without limiting the foregoing, although EN-VIE may provide EN-VIE Independent Sales Representatives with certain resources and tools (including without limitation assistance with the creation of personalized online sites that contain EN-VIE branding and content and that may share URLs in whole or in part with the EN-VIE WEBSITE), you acknowledge and agree that neither EN-VIE nor any Affiliate has control over, or is responsible or liable for, any text, images, or other information or materials posted by EN- VIE Independent Sales Representatives to the EN-VIE WEBSITE or such personalized online sites. You further acknowledge and agree that neither EN-VIE nor any Affiliate has control over, or is responsible or liable for any customizations made by EN-VIE Independent Sales Representatives to the EN-VIE WEBSITE or such personalized online sites, or any materials communicated by an EN-VIE Independent Sales Representative to you. Such information, materials, and customizations shall be referred hereafter as “EN-VIE Independent Sales Representative Content”.
Neither EN-VIE nor any Affiliate (a) has taken any steps to confirm the accuracy or reliability of any EN-VIE Independent Sales Representative Content or other materials communicated by an EN-VIE Independent Sales Representative to you, or (b) makes any representations or warranties as to the security of any communications between you and any EN-VIE Independent Sales Representatives undertaken using EN-VIE Independent Sales Representative Content (for example, email links posted by EN-VIE Independent Sales Representatives). In addition, neither EN-VIE nor any Affiliate makes any representations or warranties as to the data privacy or data protection practices of any EN-VIE Independent Sales Representative.
It is illegal for a promoter or participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting others to join a scheme.
Do not be misled by claims that high earnings are easily achieved.